Privacy policy

The controller responsible for the processing of your personal data is the owner of this website. Our legal business details can be found in the legal notice.

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this privacy policy.

As a rule, our website can be used without providing personal data. Where personal data (for example name, postal address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis, as far as possible.

We process your personal data with the support of processors who assist us in providing our services (e.g. web host, e-mail newsletter dispatch service).

These processors are obliged to protect your personal data strictly and may not process your personal data for any purpose other than the provision of our services.

Your personal data is passed on only to service providers typical of business operations, such as banks (in the case of transfers to you), tax advisers (if you appear in our accounts), shipping service providers (in the case of dispatch to you), etc.

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the browser’s address line changing from “http://” to “https://” and by the padlock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

After the contact form has been submitted, the personal data you have entered is processed by the controller within the meaning of data protection law for the purpose of handling your enquiry, on the basis of the consent you have given by submitting the form.

There is no statutory or contractual obligation to provide the personal data. The only consequence of not providing it is that you cannot submit your request and we cannot process it.

You have the right to withdraw your consent at any time by written notice, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.

By ticking the checkbox, you consent to the processing by the controller within the meaning of data protection law of the personal data you have entered, for the purpose of informing you about our current offers by means of an e-mail newsletter, until you withdraw your consent or object.

There is no statutory or contractual obligation to provide the personal data. The only consequence of not consenting is that you will not receive an e-mail newsletter.

You have the right to withdraw your consent at any time by written notice or by clicking the unsubscribe link in the e-mail newsletter, without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal.

You may likewise object in the same way to the use of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing in the form of an e-mail newsletter.

This website uses cookies.

Cookies make websites more user-friendly and efficient for the user. A cookie is a small text file used to store information. When a website is visited, the website can place a cookie on the website visitor’s computer. If the user visits the website again later, the website can read the data of the previously stored cookie and thus determine, for example, whether the user has visited the website before and which areas of the website the user was particularly interested in.

More information on cookies is available on WIKIPEDIA.

Changing the cookie settings

The user can determine in the settings of the web browser how the web browser handles cookies and which cookies are accepted or rejected. Where exactly these settings are located depends on the web browser in question. Detailed information can be found in the help function of the web browser in question.

If the use of cookies is restricted, it may no longer be possible to use all functions of this website to their full extent.

Cookies on our website

Our website uses the following providers:

• Our website: Used to store the consent to the use of cookies.
• Google: Used by Google to store user data in connection with the website statistics software Google Analytics. Further information is available from Google Analytics.
• Facebook: Used to store user data in connection with the Facebook Pixel. Further information is available from Facebook Developer and in the Facebook cookie notices.
• Hotjar: Used to store user data in connection with Hotjar. Further information is available in the Hotjar Cookie Information.

For the purpose of monitoring the technical functioning and increasing the operational security of the web server, this website processes the following personal data in a server log file, on the basis of the overriding legitimate interest of the controller (technical security measures):

• the IP address
• the page from which the file was requested (the so-called referrer URL)
• the name of the file
• the date and time of the request (the so-called “time stamp”)
• the amount of data transferred
• the access status (file transferred, file not found, etc.)
• a description of the type of internet viewing program used (the “web browser”, “browser” for short; e.g. Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Apple Safari, Opera, etc.)

This data is stored in personally identifiable form only temporarily, for a period of seven days. The log files are then deleted.

This website uses Google Analytics, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), on the legal basis of overriding legitimate interest (analysis of website use). For this purpose we have concluded a data processing agreement with Google.

When our website is accessed, software establishes a connection to Google’s servers and transmits data to Google servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyse the use of the website by website users.

This website uses the function “activation of IP anonymisation”. As a result, your IP address is first truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there.

According to Google, Google will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide further services related to website use and internet use.

Google will also transfer this information to third parties where applicable, if this is required by law or if third parties process this data on behalf of Google.

Detailed information on the handling of user data by Google Analytics can be found in the privacy policy of Google or of Google Analytics.

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been tailored to you on the basis of your previous usage and browsing behaviour on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have given the corresponding consent, Google links your web and app browsing history to your Google account for this purpose. In this way, the same personalised advertising messages can be served on every device on which you log in with your Google account.

To support this function, Google Analytics collects Google-authenticated IDs of users, which are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing / targeting by deactivating personalised advertising in your Google account; to do so, follow this link.

The aggregation of the collected data in your Google account takes place exclusively on the basis of your consent, which you can give to or withdraw from Google (Art. 6(1)(a) GDPR). For data collection operations that are not merged in your Google account (e.g. because you do not have a Google account or have objected to the merging), the collection of the data is based on Art. 6(1)(f) GDPR. The legitimate interest arises from the website operator’s interest in the anonymised analysis of website visitors for advertising purposes.

Further information and the privacy provisions can be found in the privacy policy of Google.

Deactivating Google Analytics

• You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plug-in available under the following link: Download browser add-on.

To protect enquiries submitted via internet forms, we use the service reCAPTCHA of the company Google Inc. (Google). The query serves to distinguish whether the input is made by a human or improperly by automated, machine processing. The query includes the sending of the IP address and, where applicable, further data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used further there. By using reCaptcha, you agree that the recognition you perform is incorporated into the digitisation of old works. If IP anonymisation is activated on this website, however, your IP address is first truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser in the context of reCaptcha is not merged with other Google data. The differing privacy provisions of the company Google apply to this data. Further information on Google’s privacy policies can be found at: https://www.google.com/intl/de/policies/privacy/.

This website uses Facebook Pixel, a web analytics service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”), on the legal basis of overriding legitimate interest (analysis of website use). For this purpose we have concluded a data processing agreement with Facebook. Some of the data is transferred to the USA.

When our website is accessed, software establishes a connection to Facebook’s servers and transmits data to Facebook servers, some of which are located in the USA. Facebook Pixel also uses cookies to store information about the website user and to analyse the use of the website by website users.

According to Facebook, Facebook will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide further services related to website use and internet use.

Facebook will also transfer this information to third parties where applicable, if this is required by law or if third parties process this data on behalf of Facebook.

We use Facebook Custom Audience and similar tools offered by Facebook to advertise on other websites. For this purpose, we share your data with the relevant providers (e.g. Facebook) and use cookies or similar technologies on our website to analyse how effective our advertising efforts there are.

Detailed information on the handling of user data by Facebook can be found in the privacy policy of Facebook.

On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.

After signing up for our newsletter you will receive an email containing a link to confirm the subscription.

Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.

To process your subscription, to send our newsletter and to determine openings and clicks we use software provided by ADDITIVE SRL, 39011 Lana (BZ), Italy (“ADDITIVE”). ADDITIVE uses the mailing service provider “Sinch Mailjet”, Paris, France to handle the secure delivery of the newsletter. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE GMBH, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE GMBH, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit b (processing necessary for the performance of a contract) of the GDPR.

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE GMBH, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:
https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. Only by clicking on the corresponding button you consent to the use of these cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

On some pages, our website has buttons for sharing the page content on the social media platforms Facebook, Google Plus, Instagram, Linkedin, Pinterest, Tumblr, Twitter, XING and Youtube.

With regard to the protection of the personal data of our website visitors, the buttons are ideally designed, as the script (computer program) behind the buttons does not collect or process any personal data. Exact information on how the buttons work is provided by Heise Verlag, publisher of the IT magazine c’t and developer of the buttons.

Website visitors who wish to share our page are taken directly to the “Share” pages of the respective social media platform when they click on the buttons. Only there are the scripts required for sharing the page content loaded. The terms of business and privacy terms agreed between the website visitor and the respective social media platform then apply. Detailed information on this is provided by the respective platforms Facebook, Google Plus, Instagram, Linkedin, Pinterest, Tumblr, Twitter, XING and Youtube.

The following information is collected with regard to the end user’s device and browser:

• IP address of the device in anonymised form;
• screen resolution of the device;
• device type (unique device identifiers), operating system and browser type;
• geographic location (country only);
• preferred language used to display the Hotjar-enabled website;

User interactions

• mouse events (movements, position and clicks)
• keystrokes

Log data

On a sample basis, our servers automatically record information collected from Hotjar-enabled websites. This data includes:

• referring domain;
• pages visited;
• geographic location (country only);
• preferred language used to display the website;
• date and time when the pages of the website were accessed;

Cookies

Hotjar-enabled websites use cookies to collect non-personal data, including standard internet log data and details of the end user’s behaviour patterns when visiting a Hotjar-enabled website. This is done to offer you a better user experience on the Hotjar-enabled website, to recognise preferences, to diagnose technical problems, to analyse trends and to help improve the website.

We also use cookies to record login data on your device or computer. This makes it possible to recognise whether a particular device has already visited a particular Hotjar-enabled website, so that you do not have to enter your login details again each time you visit that Hotjar-enabled website.

Hotjar also uses cookies to determine whether the user has chosen to opt out of tracking by Hotjar services.

Further information on the cookies we use is available under Cookie Information on the Hotjar website.

Hotjar undertakes to ensure at all times that your privacy rights are respected at all times when your behaviour patterns and other information generated in connection with your visit to the website are passed on.

You can refuse the collection of your data by Hotjar when visiting this website at any time by visiting Hotjar’s Opt-out page and clicking “Disable Hotjar”.

You have the right of access, rectification, erasure and restriction of processing of your personal data.

Where the legal basis for the processing of your personal data is your consent or a contract concluded with you, you also have the right to data portability.

You have the right to withdraw any consent you may have given to the processing of your personal data. The withdrawal does not affect the lawfulness of the processing of personal data carried out before the withdrawal.

You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing.

You also have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Barichgasse 40–42, 1030 Wien, dsb@dsb.gv.at).